Refund Policy

At PupSup, your satisfaction is our priority. We stand behind every product we sell with a 15-day money-back guarantee.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging. Returns must be initiated within 15 days of the delivery date.

Non-Returnable Items

The following items cannot be returned: opened consumable products (such as dental chews), items marked as final sale.

How to Initiate a Return

Email us at support@pupsup.com with your order number and the reason for your return. We will respond within 1–2 business days with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–7 business days.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at kauancoelho.us@gmail.com with a photo of the damage. We will send a replacement or issue a full refund at no cost to you — no return required.

Late or Missing Refunds

If you haven't received a refund within 7 business days of approval, first check your bank account, then contact your credit card company. If you still have not received your refund, please contact us at kauancoelho.us@gmail.com