Refund policy

Your satisfaction matters to us, which is why PupSup offers a 15-Day Money-Back Guarantee on all eligible products. If you're not completely happy with your purchase, you can request a return or refund within 15 days of delivery, provided the item is unused, in its original packaging, and in resellable condition. To start a return, simply contact us at kauancoelho.us@gmail.com with your order number and reason for the return, and we'll walk you through the next steps. Once we receive and inspect your returned item, we'll process your refund to your original payment method within [X business days]. Please note that the customer is responsible for return shipping costs unless the item arrived damaged or defective, in which case we'll cover the cost and make it right. Sale items and any products marked as final sale are not eligible for return.